Shipping
Delivery Policy
At RV Supplies we utilise a range of established national freight providers to get your orders to you as quickly and as safely as possible.
Generally, we will try to ensure your order is dispatched either on the day it is received (excluding weekends and public holidays) or on the next business day.
Please note we only deliver to New Zealand addresses.
Orders that can be dispatched using our courier providers are expected to be delivered in the following timeframes:
- North Island (2-3 business days)
- North Island Rural and islands (3-5 business days)
- South Island (2-4 business days)
- South Island Rural and islands (3-6 business days)
Where consignment freight services are used because of the weight or volume of your order you should add one business day to each of these time frames.
All deliveries are ‘tracked’ by our freight providers and tracking details will be available once your order is dispatched from our premises.
Upon arrival it’s important that you inspect the goods and confirm their condition, noting any possible damage or shortfall in goods with the delivering driver and in turn reporting this to us without delay. Where this is not practical, and in any event, any damage to the goods or shortfall must be reported to us IN WRITING (email) within 72 hours of the delivery being completed. Beyond this time, neither we, nor our freight providers will accept any claim for damage howsoever caused.
Please note that the time frames given for dispatch and delivery of your order are a best estimate supplied by us and our freight providers and are given in good faith. They are not to be treated nor included as a condition of the sale. No claim shall be made by you on account of late dispatch or delivery however such a delay is caused. Late dispatch or delivery shall not constitute a breach of our contract with you, and you shall not be entitled to cancel the contract on these grounds.
Orders that do not arrive or are lost in transit will be investigated with the respective carrier. Please contact us as soon as you are aware of non-delivery. Any claims for non-delivery must be made within 10 days of dispatch of the order.
Should you have any questions or queries about delivery or dispatch of your order please email us at webstore@rvsupplies.co.nz quoting your order reference. Alternatively, you can call us during our normal hours of operation on
This policy should be read in conjunction with the relevant terms and conditions of trade that apply to your purchase. Where there may be differing provisions, those specified in the terms and conditions of trade document will supersede those specified above.
Reviewed August 2024