Privacy Policy

RV Supplies ("we", "us", "our") is dedicated to safeguarding your privacy and leveraging technology to offer a secure and efficient online experience. This Privacy Statement applies to the RV Supplies website, outlining our practices regarding data collection and usage. By engaging with the RV Supplies website, you agree to the data practices described herein.

RV Supplies collects personal information to provide better services to all our users. The types of personal information we collect include:

Identity Data: Such as your name, and title.
Contact Data: Including email address, telephone numbers, and shipping address.
Transactional Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this site.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

Information Collected

RV Supplies collects personal information primarily for operational purposes, such as processing orders and delivering services requested by customers. The information helps in personalising the user experience on their website and informing customers about new products or services.. Additionally, the collected data aids in maintaining service quality and generating general usage statistics of their website. This data collection is part of their effort to offer a more effective and tailored service to their customers.
The types of personal information we collect include:

Contact Information: Such as name, email address, and phone number.
Anonymous demographic data, which is not unique to individuals, like post codes, age, gender, preferences, interests, and favourites
Transactional Information: Details about your transactions with us.

Use of Information

The information we collect is used to:

Operating and managing our website.
Delivering services requested by customers.
Communicating about new products, services, and offers.
Facilitating transactions and order processing.
Conducting market research and customer surveys.
Customising content and advertising based on customer interests and preferences.
Improving overall service offerings.
Send periodic emails with updates, related product or service information, etc

Website Usage Information

We monitor user activity on our website to:

Enhance website functionality.
Improve user experience.
Analyse web traffic patterns.
Make targeted improvements to online services.

Data Security and Confidentiality

We adhere to high standards of data security and privacy. All personal information is stored securely and accessed only for the purposes outlined above. We ensure that:

No identifiable personal information is sold, leased, or disclosed without your consent.
Compliance with the Privacy Act 2020 is maintained.

Data Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Security Measures

The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

Use of SSL technology to ensure that your information is fully encrypted and sent across the Internet securely.

User Rights

As a user, you have the right to access information held about you. You can exercise your rights at any time by contacting us. You have the right to:

Request access to your personal data.
Request correction or deletion of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent.

You have the right to access the information we hold about you in accordance with the Privacy Act 2020. For any queries or concerns regarding our privacy policy, please contact Stuart@rvsupplies.co.nz

Cookies and Tracking

RV & Marine Supplies uses cookies and other tracking technologies on our website to improve user experience and analyse website traffic. Here's how we handle cookies and tracking:

Cookies Usage: Cookies are small data files stored on your device to remember your preferences and previous actions. We use them to understand how users interact with our website, which helps in making improvements.
Analytics: Our website may use analytics tools to gather data about website traffic and user interactions. This assists us in understanding user behaviour and enhancing our website's functionality.
User Control: You have the option to manage cookies through your browser settings. You can choose to accept, reject, or delete cookies. However, please note that disabling cookies may affect the functionality of some parts of our website.
Privacy: We respect your privacy and ensure that any data collected through cookies is handled in compliance with applicable privacy laws.
Meta and Google Tracking Pixels: We use tracking pixels from Meta (Facebook) and Google to understand user interactions with our website and to measure the effectiveness of our advertising campaigns. These pixels help us in retargeting ads to users on these platforms based on their website activity.
Purpose of Tracking: The data gathered through these pixels is used to tailor advertising content to your interests and improve our marketing strategies.

Policy Changes

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.