Returns
Returns Policy
If you wish to return product (s) that you have received from RV Supplies the following processes will apply:
1. Faulty or damaged product (s) upon receipt (within 72 hours of delivery per Delivery Policy)
Should a product be found to be faulty or damaged upon receipt, please contact us immediately, either by phone (during normal hours of operation) or email stating the order reference and the nature of the fault or damage. Our team will discuss the best course of action to achieve a satisfactory outcome for all parties which may include repair or replacement of the product/s.
2. Faulty product (s) (during warranty period)
Should a product (s) develop a fault during its warranty period, a return can be organised in line with the applicable Terms and Conditions of trade.
We will ask you to return the product for inspection and if appropriate will organise repair or replacement. Alternatively, we may ask you to take the product to an authorised repair agent closer to you (at the time) for further investigations to be carried out into the nature and cause of the fault.
Under no circumstances should you attempt to repair or remedy any fault yourself, nor employ the services of another person/Company to attempt any such repair or remedy, without our express approval. Failure to follow this process may result in the voiding of any applicable warranty.
Note: We are unable to assist with any guarantee/warranty claims related to product/s you have purchased from a third party and we recommend you contact the entity who sold you the product/s to discuss your options.
3. Change of mind returns (within 14 days of receipt)
If after receiving the product(s) you change your mind about your purchase, or you find that you have made an incorrect choice of product for whatever reason we will (at our discretion) offer either a refund, store credit or exchange for the product(s) provided that:
3.1 You contact us to obtain a Returns Authorisation and provide details of your purchase, the reason for return and details of your order.
3.2 You return the product (s) in its original packaging to us within 14 days of receipt of the product (s) at your expense.
3.3 Upon receipt at our premises the product must be in as new condition and resaleable as such.
3.4 The product (s) have not been installed, assembled or used and is in its original condition.
3.5 Any electronics/electrical goods items must have their original external seal and packaging closed and intact.
Upon receipt of the product (s), our technical department will inspect the product (s) to ensure that it meets the above criteria.
Subject to meeting the criteria for return, we will apply a re-stocking fee of 10% of the order value (this covers our administrative costs in handling the change of mind returns process).
Any refund or store credit provided will not include the original delivery cost charged.
If the returned product fails to meet the criteria above for refund, store credit or exchange we will contact you to discuss next steps.
Certain products are not eligible for return to us if you have a change of mind under any circumstances. The following may not be returned under the ‘change of mind’ premise:
- Any product that has been ordered specially, customised or manufactured specifically for you.
This policy should be read in conjunction with the applicable terms and conditions of trade that apply to your purchase. Where there may be differing provisions, those specified in the terms and conditions of trade document will supersede those specified above.